Support
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Activity overview
Latest activity by Support-
Support created an article,
Why do shipping fees seem high to my country?
While we provide discounted shipping rates internationally, there are certain items that are flammable and are considered to be hazardous material (Hazmat). For instance, if the ingredient of an it...
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Support created an article,
Why Am I Getting Automatic Subscription Orders?
For your convenience, MedshopExpress.com allows one time orders and the option to have a subscription order. If you choose subscription option at time of checkout, you will receive an additional 5...
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Support created an article,
Where's is My Package? I selected International Economy
International Economy (no insurance) is an economy service that delivers through your local post of your country. International Economy is not a courier service like UPS and does not have a tracki...
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Support created an article,
Domestic Shipping Policy
We’re all about flat rate shipping. That means that you’ll pay just $7.95 for domestic orders under $75 – no matter how many items you purchase. For orders of $75+, shipping is free. Every time. M...
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Support created an article,
International FedEx and UPS Return Chargeback Policy
International FedEx Return Chargeback Policy The customer is responsible for local taxes. In event that a local tax or customs’ fee is not paid, FedEx or UPS will charge our account and we w...
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Support created an article,
Returns & Exchange Policy
We have a 100% satisfaction guaranteed return policy here at Medshop Express. For individual customers, this means that purchased items are refundable within 30 days after receiving a Return Materi...
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Support created an article,
Customer duties and taxes.
As we are based in the United States only, customer is responsible for knowing which items on medshopexpress.com can be legally imported into his/her designated country and what taxes may apply. An...
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Support created an article,
International Shipping Policy
Yes! We love our international customers, which is why we offer the fastest shipping at the fairest prices to countries around the globe. Here are our two available international shipping options: ...
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Support created an article,
Canceling your order
You can cancel your order anytime within 24 hours from it being placed. You are welcome to send us an email at support@medshopexpress.com, or call our offices at 877.996.3374. When notifying us of...
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Support created an article,
Domestic/International Shipments
Incoming orders take approximately 24-48 business hours to fulfill and process. You will receive a tracking number via email once it ships. U.S. domestic orders will receive a UPS tracking number...